Returns & Exchanges

1. Exchanges

Storets accepts refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.

2. Return Policy

Do you offer free returns?

  1. Please note that return shipping fee is borne by the customer wishing to return the merchandise. 

Can I return discounted items?

  1. Discount items are final and cannot be returned or exchanged.
  2. Orders with promo code starting with "X" cannot be retuned or exchanged.   (i.e. XSAYAY).
  3. Final Sale(Clearance sale) items and items are not eligible for return.
  4. To prevent resale and bulk returns after bulk purchase, in the case of products with price adjustments and price discounts (including use of discount codes), purchases are limited to 3 per person for all products, and orders may be canceled without prior notice. In addition, if the return rate (50% or more) is significantly high after bulk purchases, purchases within the service may be restricted without prior notice. If you would like to purchase in bulk, please contact us via cs@storets.com.

What are the conditions for returning an item(s)?

  1. Returned items must have no visible signs of wear or use
  2. Merchandise must be arrived at our warehouse or office within 15 days of delivery to you.
  3. Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed.
  4. After refund, if the remained purchase amount does not meet the promotional requirements,  promotional gift must be returned.
  5. All tags must be in tact on all returned merchandise.
  6. Due to hygienic matters, items including but not limited to swimwear, bodysuits, sunglasses, bags, accessories, headbands, hats, underwear, hosiery, belts, footwear, socks - may NOT be returned or exchanged.
  7. Beauty products including but not limited to lips, eyes, skincare, mask packs are non-refundable if seal is broken.
  8. Home products including but not limited to blankets, candles, kitchen supplies, etc. should be in its original condition for a refund.

    Why is my refund amount less/more?

    1. In circumstances where you request for a partial refund on an order placed with a promo code, and your revised subtotal does not meet the respective minimum amount, you will lose benefit of the promo code.
    2. If the total amount of order becomes under US$ 100 after returns, the original shipping fee will be deducted from the refund. But please note that it will change to US$ 130 during the promotion period
      * For detailed shipping costs for each country, please see 'Shipping Rates by Country'.

     

        2-1. $5 USD Flat Fee Returns 

        1. $5 USD Flat Fee Returns are valid in US customers.
        2. The $5 USD flat return fee will be deducted from the refunded amount from the original payment method. 
        3. Storets reserves the right to change terms and conditions and to withdraw this offer without prior notice. If there be any disputes, Storets’ decision is final.

          3. Procedure

          1. Please submit return request at https://storetscs.myreturnscenter.com/
            Once we receive your return request, we will contact you via email to let you know how to return it.

          4. Refunds and Processing

          1. Refunds will be processed within approximately 7-10 business days after we received the returns.
          2. If the order does not meet the free shipping condition after returns, original shipping costs will not be refunded.
          3. Please keep the tracking number of return parcels.
            Storets does not process refunds for items that have not arrived.

          5. Defect Items.

          1. Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed.
          2. Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.
          3. For swimwear, discoloration caused by lotion, sunscreen, oil and chlorine are not a manufacturing defect.