Storets accepts refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.
2. Return Policy
Do you offer free returns?
- Please note that return
shipping fee is borne by the customer wishing to return the merchandise.
What are the conditions for returning an item(s)?
- Merchandise must be arrived at our warehouse or office within 15 days of delivery to you.
- Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed.
- After refund, if the remained purchase amount does not meet the promotional requirements, promotional gift must be returned.
- All tags must be in tact on all returned merchandise.
- Due to hygienic matters, items including but not limited to swimwear, bodysuits, sunglasses, bags, accessories, headbands, hats, underwear, hosiery, belts, footwear, socks - may NOT be returned or exchanged.
- Beauty products including but not limited to lips, eyes, skincare, mask packs are non-refundable if seal is broken.
- Home products including but not limited to blankets, candles, kitchen supplies, etc. should be in its original condition for a refund.
Why is my refund amount less/more?
- In circumstances where you request for a partial refund on an order placed with a promo code, and your revised subtotal does not meet the respective minimum amount, you will lose benefit of the promo code.
- If the total amount of order becomes under US$ 100 after returns, the original shipping fee will be deducted from the refund. But please note that it will change to US$ 130 during the promotion period
* For detailed shipping costs for each country, please see 'Shipping Rates by Country'.
Can I return discounted items?
- Any merchandise with an adjusted price may not be returned or exchanged.
- Orders placed with a promo code starting with "X" are non-refundable (i.e. XSAYAY).
- Final Sale items are not eligible for return.
2-1. $5 USD Flat Fee Returns
- $5 USD Flat Fee Returns are valid in US customers.
- The $5 USD flat return fee will be deducted from the refunded amount from the original payment method.
- Storets reserves the right to change terms and conditions and to withdraw this offer without prior notice. If there be any disputes, Storets’ decision is final.
- Please submit return request at https://storetscs.myreturnscenter.com/
Once we receive your return request, we will contact you via email to let you know how to return it.
4. Refunds and Processing
- Refunds will be processed within approximately 7-10 business days after we received the returns.
- If the order does not meet the free shipping condition after returns, original shipping costs will not be refunded.
- Please keep the tracking number of return parcels.
Storets does not process refunds for items that have not arrived.
5. Defect Items.
- Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed.
- Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.
- For swimwear, discoloration caused by lotion, sunscreen, oil and chlorine are not a manufacturing defect.