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Returns & Exchanges

1. Exchanges

storets accepts refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.

2. Return Policy

  1. Merchandise must be returned to us (arrive at our office) within 30 days of delivery to the customer.
  2. Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed and any gifted items must be returned.
  3. Merchandise must have all tags, including any storets hang-tags, attached.
  4. Any merchandise marked "outlet" cannot be returned.
  5. Any merchandise in "sale" category cannot be returned.
  6. Any merchandise with discounted price cannot be returned. Discount codes are not considered as discount price, hence orders which used discount codes are eligible for return.
  7. In the interests of hygiene, all accessories - including but not limited to jewelry, headbands, hats, underwear, hosiery, belts, footwear, socks and bodysuits - cannot be returned.
  8. All swimwear returns must have hygiene liners still intact, and also be in their original condition - items with discoloration caused by lotion, sunscreen, oil and chlorine are not eligible for return.
  9. Home products such as ornaments, blankets, candles and air fresheners, are not eligible for return.
  10. All returned merchandises will be granted either as loyalty points, or a refund to the original payment method (i.e. credit card, PayPal). Please note that original shipping charges of flat rate of US$15 for orders under US$75, if separately charged, are non-refundable.
  11. Returns received at our warehouse after the 30 days window will only be granted back as loyalty points.

2.1 PROMOTIONAL FREE RETURN Terms & Conditions (US Domestic Only)

  1. Promotional free returns are valid in US domestic region only (exclude: Guam, Hawaii, Alaska, Puerto Rico and etc.)
  2. All general Return Policy listed above applies to FREE RETURN.
  3. Contact our customer service team (cs@storets.com) with (i) your order number, (ii) desired items to return and arrange the pick up.
  4. storets reserves the right to change terms and conditions and to withdraw this offer without prior notice. If there be any disputes, storets’ decision is final.

3. Procedure

  1. Contact our customer service team (cs@storets.com) with (i) your order number, (ii) desired items to return and (iii) the return reason, to get an authorization code (RMA code). Write this return code outside the package for correct identification.
    Note that without the RMA code, it is difficult to identify the package, so refund process may be very slow or may even pass the deadline.

4. Refunds and Processing

  1. Once return merchandise packages are received, we will contact you with the results of processing and the refund options.
  2. Refunds will be processed within approximately 1-2 business days after your selection of refund option.
  3. Original shipping charges are non-refundable (refer to #2-9 above).

5. Defect Items.

  1. Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed.
  2. Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.
  3. For swimwear, discoloration caused by lotion, sunscreen, oil and chlorine are not a manufacturing defect.
  4. Return shipping for defect garments will be granted as same amount of loyalty points.