FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We ship worldwide via DHL Express from South Korea.
Most orders are processed within 1–5 business days.
Estimated delivery times after shipment:
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United States: 3–7 business days
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Canada: 4–8 business days
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United Kingdom: 3–7 business days
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Europe: 3–8 business days
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Australia & New Zealand: 4–8 business days
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Other destinations: 5–12 business days
Delivery times may vary due to customs processing, weather conditions, or carrier delays.
Where is my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Tracking updates may take 1–3 business days to appear after shipment.
If you need assistance, please contact us at cs@storets.com.
Will I have to pay duties or taxes?
For orders shipped to the United States, customs duties are covered by Storets.
For some international destinations, local VAT, GST, import taxes, or customs fees may apply and are the responsibility of the customer.
These charges are determined by local customs authorities and are outside of our control.
Can I cancel or change my order?
Orders are processed quickly, so changes or cancellations cannot be guaranteed.
If you need assistance, please contact cs@storets.com as soon as possible after placing your order.
We will do our best to accommodate your request before shipment.
Returns & Refunds
What is your return policy?
Returns must be requested within 14 days of delivery.
Items must be unworn, unwashed, and returned in their original condition with all tags attached.
To request a return, please email cs@storets.com with your order number.
What items are non-returnable?
The following items are not eligible for return:
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Final sale items
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Gift cards
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Orders placed using promotional codes beginning with "X"
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Items that have been worn, washed, altered, or damaged after delivery
Do you offer exchanges?
We currently do not offer direct exchanges.
If you would like a different size or style, please return the eligible item and place a new order.
Sizing & Products
How do I choose the right size?
A size guide is available on each product page.
For the best fit, compare the garment measurements listed on the product page with a similar item you already own.
If you'd like personalized sizing assistance, please contact cs@storets.com.
What size should I order?
Sizing may vary slightly by style.
For personalized recommendations, please email us with:
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Height
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Weight
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Usual size
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Bust measurement (optional)
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Waist measurement (optional)
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Hip measurement (optional)
We'll be happy to help you find the best fit.
Contact
How can I contact Storets?
For any questions regarding your order, shipping, returns, or sizing, please contact us at:
We'll respond as soon as possible.