Shipping fee is calculated by the weight of items & region it is to be delivered.

We ship via express mail service, which provides secure & fast delivery. Delivery make take 2~5 working days from the date it is registered on courier system.

Orders will be collected from warehouse upon the receipt of cleared payment. This may take 1~3 working days. In some cases, your item may be out of stock while we proceeding the order. In this case, we normally restock the item in 2~5 days but it can be delayed to 1 week.  If the item is out of stock and no schedule to restock, refund will be issued and this will be credited back to your account via paypal. Special orders are dispatched in 7~15 working days.

Once we dispatch the package, you will be received delivery confirmation email along with tracking number, which will allow you to track the package online. Delivery usually takes 2~5 working days from the day it is registered. You can find your tracking number under your account or order status on our website.

Please keep this tracking number with you for your reference and contact your local post office if delivery is delayed. storets is not responsible for unclaimed & returned package due to insufficient address, absence of attendance, refusal of paying custom tariff, or any incident caused by third party or customer.

For items to be sent across the border, the shipping charge covers packaging and delivery only. It is rare case, however, customs duties may be payable. We are unable to advise of these amounts and the recipient is responsible for paying this duty. Also rare case, customs may also inspect goods prior to delivery. This may cause delay to the delivery of items.

If you are not completely satisfied with your order, you can return it within 20 days from the date your  items are dispatched with NO EXTRA CHARGE. (shipping fee may apply)

All returns must receive a prior authorization from customer service before being sent back. To request return, please contact c/s Center, stating the order number, returning item and reasons.

Final Sale, accessories, swimwear, underwear, used points, and shipping fees are not refundable. If you have benefit special promotion, such as redeemed points, shipping discount , or free shipping, the share of storets will be deducted from the refund amount. (for instant, if you received 50% off on shipping and paid $10 on shipping for $100 dress, your final refund amount will be $90. If you received free shipping, full shipping fee will be deducted. shipping discount is reflected on your shopping cart.)

The colour of items may look different by the resolution of computer. Inner linning, sole, labels can be changed during production without prior notice and these are not considered as defect or fault.  Bleached jeans, tie dyed garments are produced individually and each items can have different look as a nature of process. Damage on the surface of parcel, shoe box, is not considered as defect. Some shoes collections come in without shoeboxes and this is not considered as defect.  Measurement, or size guide are for reference only. Difference in measurement, and actual fitting is not considered as defect. The number inscripted on the bottom of shoes does not indicate EU size, but a reference number within factory. 

All returing products must be in their original packaging, and in the same condition as sent.

Returned packages must include a copy of your printed invoice or order confirmation. Shipping slip on the face of your package is not an invoice and does not considered as a proof of your purchase. If you do not have your invoice, please write a note include your order number, name, address and phone number so we may contact you.

Please allow up to 15 business days to process your return from the time it reaches us. storets reserve the right to reject refund & exchange request. Storets reserves the right to refuse the refund or exchange request against the policy.