Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 7 days of the date of receipt.
The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of storets and we will make our best effort to process your request as soon as possible.
General for all products
1) All returns must be sent back to return address with a prior authorization. Unauthorized returns may be refused or disregarded. Get an authorization code from customer service and insert this code on outside of your package. This is to insure you an efficient process.
2) Returned items must be in their original condition with a return label attached.
3) storets.com may or may not reship the replacement or repaired items by the same courier sent. storets.com reserves the right to decide upon reshipping methods.
4) storets.com is not responsible for items lost during return shipping. We recommend to use a registered mail or similar service to ensure your loss.
5) All refund will be made in US dollars.
6) Refund will be granted as a store merchandise(shop point), excluding the actual (original) delivery charge, refund items are not eligible for receiving free shipping or discounted shipping rate.
7) customers can claim missing, undelivered, damaged, or lost package in 15 days after shipment is issued. Any claims after this period will be disregarded.
8) customers can claim defect or wrong items the very day the order is delivered. Any claims after this period will be disregarded.
9) All packages sent back to storets should be declared as 'returned merchandise' with no commercial value on custom declaration form. Missing this part can result a detention, inspection, or rejection from the custom and storets does not hold a responsibility over custom issues. If custm duties are issued for returned item, these must be paid by customer's end.
10) All sales are final for Underwear, Swimwear, genuine leather items, and Sale items. These items are not refundable or exchangable. Sale items may have some dirt or faulties and can not be return for those matters.
11) Incomplete returns may be refused or disregarded. storets.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, storets.com's decision will be final.
Our return addresses:
STORETS customer service
6F, Bang-i-Dong 39-12,
Songpa gu,
Seoul, 138-150 Korea
(T. 02-415-9664)
1. Requirements for exchange/refund request
Please take into consideration that storets accepts refund requests only and not exchange requests. If you wish to exchange your order, please make a refund and place a new order. Refund will be granted as a store merchandise(shop point), excluding the actual delivery charge, (refund items are not eligible for receiving free shipping or discounted shipping rate).
Eligible for refund
- Refund requests that are made within 24 hours of order placement and payment(applicable to orders under [Preparing for shipping] status only)
- Products that are out of stock
- Misdelivered orders
- Defective products will be replaced with same product. Refund is available only when the items are not available for replacement.
- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
- If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you are eligible for refund of the applicable order. Please post a refund request on our Q&A request board.
Or, if you choose to receive the rest of your order nonetheless and get a partial refund of the delayed products, please post a refund request on our Q&A request board AFTER you receive your parcel.
Ineligible for refund
- Refund requests due to the customer’s change of mind(size, color, etc.) Color difference due to monitor resolution, measurement difference, different sizing indicator (i.e. manufacture's indicator does not stand for EU or Universal sizing)
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for special price (sale) items, shoes, purses, and accessories are not accepted
- Refund requests for products that have no tags or labels
2. Refund process
-Refund of out-of-stock products
*Single-product order : please post a refund request on our Refund request board.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
*Multiple-product order : please post a refund request on our Refund request board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
-Refund of mis-delivered or defective products
Please post a refund request including detailed pictures of mis-delievered or defective products
Order number, product codes of the out-of-stock products, and the reason for the request are required
Our customer service will shortly contact you upon checking on your request.
3. If you find any product(s) of your order missing in your parcel
-Please contact our customer services the VERY DAY you receive your parcel.
-Please make sure you keep your parcel intact, including all the contents and package(return label, the box and plastic bags etc..)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.
For items to be sent across the border, the shipping charge covers packaging and delivery only. Please advise us if you have special requirement on custom document prior to shipment. In some cases, customs duties, value added taxes and related levies may be payable. We are unable to give an advice of these amounts and the recipient is responsible for paying this duty. Also in some cases, customs may also inspect goods prior to delivery. This may cause delay to the delivery of items. If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.
*undelivered or rejected package : If the packages were forwarded to the correct address as PayPal receipt, all returned packages to storets or incinerated packages due to unclaimed or rejection are considered as rejected or undelivered package due to addressee's negligence, unless addressees prove otherwise. If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers. Undelivered items are also following the same policy. Full shipping fee and returned shipping fee will occur to all rejected and undelivered items, and this should be paid by customers. Shipment fees will be applied regardless of the original shipment's eligibility for free shipping.
